Mandatory:
English Advanced
French Proficiency
Do you want to work with a company that has strived to translate performance into speed – and success – in the most intelligent way possible?
Are you a top performer looking for the best place to become a CX champion?
Are you ambitious and aiming for a victorious career?
Are you a French native or fluent with strong English communication skills?
We have the greatest challenge for you!
In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche
This quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer.
To be the best of the match as a customer service specialist, your goals will be:
- Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.)
- Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
- Outbound support (e.g. related Smart Mobility or e-Performance Services)
- Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
- Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
To be a winner in our league, you will need to be talented in the following:
- Native French
- Advanced level of English (at least C1) both verbal and written
- No employment termination due to just cause in work history
- Knowledgeable in Windows-based and Microsoft Office Applications
- Secure handling of IT systems
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- High passion for automotive topics and digital technologies
- Make empowerment business decisions with little guidance
- Demonstrate out of the box thinking in order to resolve customer concerns
- Proficient documentation and note-taking; must be able to clearly document information
- Maintain a clear understanding of policy and procedures and warranty coverage
- Understand the geography of the respective markets working for and being able to identify regions and provinces
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Background
- Experience in the customer service/ call center industry is preferred
- 1-year working experience within technical areas; or 1-year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time
- Experience with Luxury Brands and Customer Relationship Management Systems (CRM)
